Audit trail

Decision Records

Every BCM decision lives here. What was compared, what was overridden, who signed off, when. Re-decisions append; nothing is lost.

Signed decisions

Decision · dr-disp-1

Reduce dispatch exception MTTR by 50%

Chose: Exception coach (assisted) · £154k · 1.6 mo
2 Apr 2026

“Coach is a credible first move. Re-decision in 90 days based on observed MTTR; auto-resolver is queued but not committed.”

Compared scenarios
  • ★ Exception coach (assisted)£154k · 1.6 mo
  • Auto-resolver (supervised-autonomous)£308k · 3.7 mo
  • Resequencer (terraformed)£574k · 6.5 mo
Sign-offs (2)
Daniel Achebe · COOMarcus Reilly · Head of Dispatch
Decision · dr-claims-1

Cut claims cycle time by 30%

Chose: Balanced: triage + L1 copilot · £400k · 3.7 mo
14 Mar 2026

“Fast doesn't hit the target. Deep is too speculative on legal sign-off. Balanced hits the target with manageable workforce impact.”

Compared scenarios
  • Fast: triage agent only£207k · 1.9 mo
  • ★ Balanced: triage + L1 copilot£400k · 3.7 mo
  • Deep: terraform claims end-to-end£738k · 7.5 mo
Overrides
  • Cost band exceeds default L2 threshold; CFO sign-off attached.
Sign-offs (4)
Margaret Holloway · CEOYuki Tanaka · VP Customer SuccessHelena Vargas · CFOPriya Raman · Chief People Officer