Objective · Dispatch & Route Planning

L2Reduce dispatch exception MTTR by 50%

Sponsor Daniel Achebe (COO) · target 15 Aug 2026

Compare scenarios →

Scenarios

Chosen
Scenario

Exception coach (assisted)

Fastest path. Cuts MTTR ~32% by giving coordinators a precomputed re-route + swap suggestion.

Cost£154khigh
Calendar1.6 mohigh
Effort2.1 mo
Sequence
  1. Wire TMS event stream
  2. Coach agent on-screen
  3. Train coordinators
  4. Measure & iterate
Risk:Doesn't fully hit 50% MTTR target on its own — works as the first move.
Scenario

Auto-resolver (supervised-autonomous)

Hits 50% target. Larger scope; needs robust rollback and human-on-the-loop.

Cost£308kmed
Calendar3.7 momed
Effort5.2 mo
Sequence
  1. Coach phase
  2. Shadow mode
  3. Cut over by exception class
  4. Steward in place
  5. Quarterly drift review
Risk:Requires Agent Steward emergent role.
Scenario

Resequencer (terraformed)

Highest ceiling but reshapes the dispatcher role into a Continuous Operations Steward.

Cost£574klow
Calendar6.5 molow
Effort9.3 mo
Sequence
  1. Coach phase
  2. Auto-resolver phase
  3. Continuous resequencer pilot
  4. Pathways for dispatchers
  5. Cutover & deprecation
Risk:8 dispatcher roles dissolve into 5 Steward roles. People impact is real.
Chosen scenario — committed plan

Exception coach (assisted)

Cost profile
Platform£28k
Dev sessions£68k
Tooling£10k
Training£14k
Opportunity£18k
Contingency£16k
Total£154k
Delivery estimate
Critical path1.2 mo
Calendar time1.6 mo
Effort time2.1 mo
Sensitivity:Depends on real-time TMS event stream.

Decision record

Signed 2 Apr 2026 · audit-trail entry dr-disp-1

“Coach is a credible first move. Re-decision in 90 days based on observed MTTR; auto-resolver is queued but not committed.”

Sign-offs
Daniel Achebe · COO · 2 Apr 2026Marcus Reilly · Head of Dispatch · 2 Apr 2026