Workforce
As Functions are reshaped, the org around them must reshape too. Emergent roles get predicted before they're needed; transition pathways move real people into them.
Emergent roles
Roles the terraformed shape requires but the org doesn't yet have. Predicted from chosen scenarios, then promoted to proposed → approved → filled.
Agent Steward
Owns lifecycle of one or more deployed agents. Reviews drift, signs re-attestations, gates capability changes.
Exception Triager (Claims)
Reviews and rules on claims the L1 copilot escalates. Trains the copilot via labelled feedback.
Policy-Drift Analyst
Detects and documents when agent behaviour drifts from policy intent. Owns the drift backlog.
Continuous Operations Steward
Reshape of the dispatcher role for the resequencer scenario.
Transition pathways
Plans that move real people from dissolving roles into Emergent roles. Carry training plans, readiness windows, and HR + person sign-off.
- 2-week internal module on agent feedback
- Shadow Agent Steward for 1 week
- External course: applied analytics
- Internal mentor pairing with Policy Steward
- Internal agent-ops bootcamp
- Live shadowing on dispatch coach